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Assistant Heavy Truck Service Manager

Ottawa Location

Join our heavy truck service team!

We are looking to hire an experienced full time Assistant Service Manager (Heavy Trucks) to join our dynamic team. The potential candidate will work closely with our Service Manager to contribute to the day to day operation of the dealership’s service department in compliance with established policies and procedures. This person will help plan, direct, lead and control all activities of the service department to ensure the overall growth and profit objectives are met. The Assistant Service Manager will need to maintain the highest quality standard of professionalism in serving the customer, working with our service team, and identifying all their needs.

Responsibilities:

  • Assesses present and future needs, trends, problems and profit opportunities. Work with the Service Manager to take appropriate action as necessary.
  • Provide Administrative support to the department, ensuring work orders are closed in a timely manner
  • Review operational efficiency, and identify opportunities for improvement
  • Work toward reaching short and long term operating and financial objectives
  • Stays informed on new products and other general information of interest to customers that will assist in sales efforts
  • Maintains records and reports on all phases of service activities
  • Helps coordinate efforts with outside parts and service sales personnel to achieve full market penetration
  • Keeps Service Manager informed of all pertinent service activities
  • Review Warranty Accounts Receivable and assist the Warranty Department in any way needed to expedite claim processing
  • Coordinates and oversees that training programs are properly conducted and maintained
  • Ensure safety and security and appearance of the building and vehicle maintenanc
  • Perform other duties as assigned

Qualifications:

  • Should possess a high school diploma
  • A college degree or a certificate/degree from a trade school and a 310T license is preferred, but not required
  • Minimum 5 years’ experience; heavy truck experience is preferred but not required
  • Must have strong customer service skills
  • Must have general computer knowledge
  • Valid drivers license
  • All applicants MUST be able to able to legally work in Canada, in order to be considered for employment.

 Salary: $80,000.00-$90,000.00 per year

 Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match
  • Vision care

Schedule: Monday to Friday, and weekends as needed

Supplemental pay types: Overtime pay

Surgenor Truck Group welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Due to the anticipated volume of responses to this open position, we wish to thank all applicants in advance for their interest in joining our team. Only those candidates under consideration will be contacted.

 

What is life like at Surgenor Truck Group?

As a family owned and operated company for over 30 years, Surgenor Truck Group has built a solid reputation by providing superior quality products and services. When it comes to knowing trucks, no one does it better than the professionals at Surgenor Truck Group. There is a reason that we have been recognized numerous times by Volvo, Mack and Isuzu trucks.

When it comes to hiring, Surgenor Truck Group looks at potential, not just experience. We value our employees and are willing to invest in their growth by providing training with cutting edge technology, the newest engines, computer programs and diagnostic tools. And because we consider our employees family, we insist on protecting them and their family’s well-being by providing medical and dental benefits, and other optional coverages and plans.

If you take pride in a hard day’s work, are adaptable, a problem solver, and a self-starter, we want you to be part of The Surgenor Truck Group at our Ottawa, Ontario location.

Apply Now!